If you cannot back up your chat history to Google Drive, you can automatically transfer your history from the last 14 days by setting a backup PIN. From the Home tab, tap Settings > Back up and restore chat history. Next, follow the steps below to back up your chats:ġ. It's being used in an area with a strong network connection.There is enough free space in Google Drive.Transferring your chat history to a new device running the same OSįirst, check your old device to make sure that: Your chats will be backed up automatically when you stop using your device and its screen has turned off. Note: If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected. Tap Back up how often and turn Enable auto-backup ON. Note: If you don't see Back up now or Back up to Google Drive, you need to set a backup PIN, so tap Create backup PIN to back up chat history.Ģ. Tap Back up now or Back up to Google Drive. From the Home tab, tap Settings > Back up and restore chat history under Backup and transfer.Ģ. There are two methods available for backing up your chats to Google Drive.ġ. Note: For details on how to turn on Background App Refresh, see this link. The Background App Refresh setting on your device is ON.Your device is connected to the internet.Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts. You can also watch this video to learn how to configure your settings. Select how often you want to back up your chats. From the Home tab, tap Settings > Chat history backup under Backup and transfer.ģ. Note: If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN to back up chat history.Īutomatically back up chats to iCloud Drive1. From the Home tab, tap Settings > Chat history backup under Backup and transfer. There are two methods available for backing up your chats to iCloud Drive. Checking/changing your registered informationĬhanging/canceling/re-subscribing to plans

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